Terms and Conditions
Effective Date: 16 Oct 2024
XAMAA Web Hosting
Website: www.xamaa.com
Email: [email protected]
1. Introduction
Welcome to XAMAA Web Hosting. By using our services, you agree to comply with these Terms of Use. Please read them carefully.
2. Services Offered
XAMAA Web Hosting provides the following services:
- Shared Hosting
- VPS Hosting
- VPS Server
- Dedicated Server
- Domain Registration and Transfer
- RDP
- Email Services
3. SEO Services
By opting for our SEO services, you acknowledge that search engine optimization is a continuous process influenced by various external factors, including search engine algorithms. We implement proven strategies to enhance your website’s visibility and performance. Clients must provide accurate website access credentials and timely approvals for requested changes. Payments are eligible for a money-back guarantee if specified results or deliverables, as outlined in the agreement, are not met within the stated timeframe.
4. Renewal Policy
- All hosting packages and domains must be renewed 15 days before expiration.
- A late fee will apply to any renewals made after the expiration date. For details on late fees, please contact customer care.
5. Backup and Data Restoration
- We offer free weekly backups of your data.
- In some cases, restoring backups may incur a service charge.
6. Data Backup Responsibility
Clients are solely responsible for managing their own data backups for long-term storage. XAMAA Web Hosting provides weekly backups as a courtesy, but it is ultimately the client’s responsibility to ensure data security and continuity for extended needs. In the event of data loss or a backup failure, XAMAA Web Hosting is not liable, and no compensation or refund will be issued.
7. Suspension and Termination
- Services may be suspended or terminated by the data center, service provider, or government authority without prior notice.
- In such cases, no refunds will be provided, and XAMAA Web Hosting will not be liable for any loss of data or domains.
- You automatically agree to these terms when checking out our services or products.
8. Compensation for Downtime
- If our services are down for more than 72 hours, you may apply for compensation.
- The final decision regarding compensation will be made by the data center or service provider.
9. Prohibited Activities
You may not use our services for any illegal activities, including but not limited to:
- Pornography
- Drug sales
- Gambling
- Hacking
- Political content
- Any activities that violate community standards
Identity verification may be requested for safety reasons.
10. Support Services
- We provide product support via WhatsApp, live chat, and ticket system. Phone support is available only for sales inquiries.
- Level 1 and Level 2 support requests will be addressed within 1-6 hours.
- Level 3 support requests will be addressed within 6-72 hours.
- Only top priority customers with dedicated support subscriptions may receive phone support.
11. Changes to Terms
XAMAA Web Hosting reserves the right to modify these Terms of Use at any time. Continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
For any questions regarding these Terms of Use, please contact us at [email protected].